Your questions,
answered.

Deliveries can be booked from the next day, Monday to Saturday — Sundays and bank holidays are not offered. Because the job is arranged with a licensed carrier local to your postcode rather than run out of one yard, the booking page shows the dates that can be booked rather than a general promise. If the date you need is tight, say so when you book and we will tell you honestly whether it can be met.

The quickest way is online: enter your postcode, choose the container and waste type, pick a date and where it is going, and pay. You see the price before committing to anything, including the council permit if the container is going on the road, and anything that adds to the booking — an item that needs declaring, say — is in your price before you pay. If you would rather talk it through, call 07746 641 912 or message us on WhatsApp and we will arrange it for you — the line is open Mon-Fri: 7am - 6pm; Sat: 8am - 1pm.

Yes. Booking online takes a postcode, a container, a date and your contact details — there is no account to open, no password to set and no callback to wait for. You see the full price before paying and the confirmation arrives by email, with the same paperwork an account customer gets. An account only changes when you pay: a business placing regular work can apply for one and order against agreed terms, with one statement per period. Everybody else books and pays as a guest, every time.

Yes. You pick the delivery day yourself on the booking page, which shows every date that can be booked from the next day, Monday to Saturday — Sundays and bank holidays are not offered. The day you choose is the day the carrier is booked for, and it is confirmed by email. What cannot be guaranteed is a time of day: if the skip has to arrive before or after a certain hour, put it in the delivery instructions and we will tell you whether it can be met. A skip going on a public road also needs its council permit in place first, which can move the earliest date back.

The earliest delivery you can book online is the next day, Monday to Saturday; the booking page shows the first date available for your postcode. Because each job is arranged with a licensed carrier local to you rather than sent from one yard, anything faster depends on what that carrier can do. If only today will work, call 07746 641 912 or message us on WhatsApp and we will ask, and tell you honestly whether it can be met. A skip going on a public road cannot be hurried in the same way: the council's permit has to be in place first, and each council works to its own notice period.

Yes. When you choose a size online you can add further containers to the same booking — the same size again or a different one — and they are delivered to the one address on the date you pick and paid for together. For a job that fills containers one after another, a full one can be exchanged for an empty one in a single visit instead. A business running several sites can put everything on a trade account and receive one statement per period covering all of them.

There is no fixed hire period. Book online without a collection date and we get in touch to arrange a day that suits you — and when you finish, just tell us. Days on site while we arrange your collection aren't charged as extra hire. If you need it longer, tell us and we'll move the collection to a later day — the extra time isn't charged as hire. If it stands on a public road, its council permit has to cover the extra time too: we arrange the extension, and its cost — the council's fee and any charge for arranging it — is billed separately. For a consumer the hire cannot run beyond three months in total.

Three ways. If you already know the day, choose it when you book and it is agreed with the carrier from the start. If you do not, we email you a calendar, and you pick the day that suits. And if the skip is full before that email, tell us — you do not have to wait for it. Before the lorry comes, make sure the load is level with the rim and the skip can be reached: if it cannot be lifted or got to on the day, the wasted journey charge in the terms, £60, applies.

Yes — that is an exchange: the full skip is taken away and an empty one left in its place in one visit, so the job never stops. To arrange one, book it online — you find the skip that is already on site and order the swap. It is priced as its own booking, and you see the price before anything is arranged. If the first skip turned out too small, say so and we will suggest the size to step up to — though with heavy waste the limit is weight rather than space, which is why soil / subsoil and hardcore / rubble are capped at 8 yards.

Yes. Cancel more than 24 hours before the booked delivery date and there is no charge — you are refunded in full. Inside 24 hours the charge is £30, and £60 once the vehicle has been dispatched; a council permit fee the council has already taken cannot be returned. Changing the date is free more than 24 hours before delivery, subject to availability and to any permit being re-issued. If you booked as a consumer you also have the statutory 14-day right to cancel, counted from the day we confirm the booking. To cancel or move a booking, have your booking reference ready and call 07746 641 912 or message us on WhatsApp, or email admin@wasteflux.co.uk.

Not on a live map — there is no vehicle tracking. What you have is the day: the delivery date is the one you chose when booking, it is confirmed by email, and if it has to move we tell you. A time of day cannot be guaranteed. The collection runs the same way: an email asks you to pick a day, and another confirms it once the carrier has it. If you need to know where a delivery is on the day itself, call 07746 641 912 or message us on WhatsApp — the line is open Mon-Fri: 7am - 6pm; Sat: 8am - 1pm.

Not usually. If the drop spot is clear and you have said where it goes, the driver can deliver without anybody present — the delivery instructions travel with the booking rather than sitting in somebody's inbox. Access matters more than attendance: the lorry needs room to pull alongside and swing the container down, so a car parked across the spot will stop the delivery even if you are standing next to it. If the placement is awkward, or the only route in is through a gate or a shared yard, being there for five minutes is worth it.

England, Scotland and Wales. We work through licensed carriers local to the job rather than from one yard, so coverage is a question of which operator serves your postcode rather than how far you are from a depot — enter it and you will get a price and the dates that can be booked. Some areas have their own page with the local authorities and permit rules written up, but coverage is not limited to those.

There is no fixed time: you choose the day, not the hour, and a time of day cannot be guaranteed. Plan for the skip to arrive at any point that day. If it has to come before or after a certain hour — a school run, a shared drive, a site that opens late — put that in the delivery instructions when you book and we will tell you whether it can be met. You do not usually need to be in, as long as the spot is clear and you have said where the skip goes.

On Saturdays, yes; on Sundays and bank holidays, no. The booking page shows every date that can be booked from the next day, Monday to Saturday, and a day that cannot be booked is greyed out. A skip going on a public road has one more constraint: the council permit has to be in place first, and councils work in working days. So for a Saturday delivery onto the road, book earlier in the week than you think you need to.

Yes. Changing the delivery date is free more than 24 hours before the day you booked, subject to availability on the new date and to any council permit being re-issued for it. Inside 24 hours we will always try to move it rather than charge you, so talk to us before assuming it is too late. To move a booking, have your reference ready and call 07746 641 912 or message us on WhatsApp, or email admin@wasteflux.co.uk. If you would rather cancel altogether, there is no charge more than 24 hours ahead; after that the charge is £30, or £60 once the vehicle has been dispatched. If you booked as a consumer you also have the statutory 14-day right to cancel, counted from the day we confirm the booking.

Refunds go back to the card or account you paid from. We process them within fourteen days of accepting the cancellation, and usually within two working days; after that it depends on your bank, typically three to five working days. Cancel more than 24 hours before the booked delivery date and the refund is in full. Where a deduction applies — a cancellation charge, or a council permit fee the council has already taken and will not return — we tell you the amount and the reason in writing before taking it.

Nothing for the hire. There is no fixed hire period. Any collection day the booking's calendar offers you is included in your price, you can ask for a later one, and days on site while we arrange your collection are not charged either. The one cost that can come with more time is a skip on a public road: its council permit has to cover the extra days, so we arrange the extension, and its cost is billed separately. For a consumer the hire cannot run beyond three months in total.

If a vehicle attends and cannot complete the job for a reason within your control, a wasted journey charge of £60 applies under the terms, and the return visit is charged at cost. The usual causes are no safe access, a car parked across the spot, a skip that cannot be reached, nobody there where access needed somebody, and a load that is overfilled, unsafe to lift or not what was booked. We always tell you what happened and what it will cost before charging it. Where the cause is outside your control — severe weather, a road closure, a breakdown — there is no such charge: we contact you to rearrange it.

Five things decide whether it goes smoothly. Where it will stand: on your own land there is nothing to arrange; on a public road it needs a council permit, which is arranged for you and shown in your price. What is going in: the load has to match the waste type you choose, a few items must be declared when you book, and some can never go in. The size: with heavy waste, weight is the limit rather than space. Access: the lorry needs room beside and above the spot. And the fill line: level with the rim, or it cannot be taken. There is no fixed hire period.

Skips come in sizes from 4 to 16 yards: mini skips for a small clear-out, builders skips for the common domestic range, and maxi skips for bulky but lightweight clearances. Above those, roll-on/roll-off containers come in sizes from 20 to 40 yards for commercial and construction work, and grab hire loads where nothing can be set down at all. Some heavy waste has a size cap whatever the volume, because the lorry has to be able to lift it: soil / subsoil and hardcore / rubble are capped at 8 yards. On those streams weight, not space, is the limit you meet first.

As a guide, skip hire runs from £366 for a 4-yard skip to £672 for a 16-yard skip, including VAT — the price for a private-property (driveway) delivery with general mixed waste at a London postcode. What you pay depends on the container size and where the job is — prices differ by area — and it can depend on what is going in it, because waste types can carry different disposal costs. On top of that sits the council permit if the container stands on a public road, itemised separately. Enter a postcode and you will see live figures for every container on sale, with anything that adds to the booking shown before you pay.

Delivery, the hire, with no fixed period, collection and the disposal of the load are all in the one price you see before paying. Two things appear as their own lines when they apply: a council permit, only where the skip stands on a public road, and any item that has to be declared and paid for when you book. Nothing else is added at checkout. What can be charged afterwards comes only from what happens on site, and the terms name each case — a wasted journey (£60) if the lorry cannot deliver or collect, a longer council permit, or waste that is not what was booked.

Four things move a skip price, and the gap between two quotes is usually one of them. Where the job is: haulage and disposal costs differ by area. What is going in: some waste costs more to process, and heavy waste limits the size you can use. Where the skip stands: on a public road it needs a council permit, and councils charge anything from under £20 to more than £250 for one. And what the figure includes: check whether VAT, the permit and the collection are in it. Compare like with like — the same size, the same waste and the same placement, with VAT and the permit included.

Not if the job goes as booked: the price you pay at checkout is the total for the service you described. It can only be added to by something that happens on site, and these are the cases — waste that is not what was booked, which is weighed and re-charged at the correct rate; a restricted item found in the load; a wasted journey (£60) when the lorry cannot deliver or collect; a council permit extended for a skip that stays on the road; and, on a roll-on/roll-off, weight above what the container includes. We tell you what happened and what it will cost before charging it.

As a rough guide: a 4-yard skip suits a garden tidy-up, a small DIY job or a bathroom strip-out; a 6-yard skip a small kitchen strip-out; an 8-yard builders skip most home-improvement work; and a 12- to 16-yard skip bulky but light clearances such as furniture and packaging. The common mistake is sizing on volume alone — with heavy waste you reach the weight limit long before the container looks full, which is why soil / subsoil and hardcore / rubble are capped at 8 yards. If you are unsure, describe the job and we will point you at the right one.

Size, and how they are handled. A skip comes in sizes from 4 to 16 yards and is lifted on and off by a lorry using chains or arms. A roll-on/roll-off comes in sizes from 20 to 40 yards, arrives on a hook-loader that rolls it off the back, and needs considerably more room — both for the container itself and for the lorry to manoeuvre into line with it. RoRo suits sustained volume, such as a strip-out or a construction phase, rather than a one-off clearance, and it is priced by the tonne as well as by the container. If you are unsure, price both against the postcode and compare.

A skip is left with you and filled over days; a grab lorry comes once, lifts the load from the ground with its own arm and leaves with it. Grab hire suits loose, heavy material already in a heap — soil, hardcore, rubble — and places where nothing can be set down, since the arm can reach over a wall or fence. A skip suits mixed waste produced gradually, such as a renovation or a clear-out, and bagged or bulky items a grab cannot pick up cleanly. Nothing stands on the road with a grab, so there is no skip permit to wait for. Not sure which fits? Tell us what the load is and where it sits.

Yes — the prices shown include VAT at 20%, and the price page can switch to figures before VAT for a business that reclaims it. Every price on the site states its VAT treatment beside it, and the booking's total is confirmed in full before any payment is taken — including the council permit, which appears as its own line rather than being folded quietly into the hire rate. If you need the breakdown for accounts, it is on the confirmation sent after booking.

It depends on how much is going. From our size guide, by skip: 4-yard — 1 bathroom strip-out, light garden clearance; 6-yard — small kitchen refit, patio or shed clearance; 8-yard — 1-bed flat clearance, average kitchen refit; 12-yard — full kitchen + bathroom strip, loft clearance; and 16-yard — house extension waste, light construction. A clearance is mostly bulky, light things — furniture, boxes, bags — so it fills by volume before it fills by weight. Two checks before you choose: some items have to be declared when you book, and the booking lists them; and anything heavy, such as rubble or soil, is better booked as its own load than mixed through. Between two sizes? Describe the job and we will point you at one.

It depends on how much is coming out. From our size guide, by skip: 4-yard — 1 bathroom strip-out, light garden clearance; 6-yard — small kitchen refit, patio or shed clearance; 8-yard — 1-bed flat clearance, average kitchen refit; 12-yard — full kitchen + bathroom strip, loft clearance; and 16-yard — house extension waste, light construction. A kitchen or bathroom comes out as a mix of units, worktops, tiles and sometimes a floor, and the heavy part is what catches people out: tiles, plaster and rubble weigh far more than cabinets, so with heavy waste the limit is weight rather than space — which is why soil / subsoil and hardcore / rubble are capped at 8 yards. Plasterboard has to travel as its own load, so if walls or ceilings are coming down too, tell us when you book rather than finding out at collection.

Skip sizes, smallest to largest: 4-yard, about 8ft 6in × 5ft 10in × 3ft 3in and 40 bin bags; 6-yard, about 11ft 1in × 6ft 2in × 3ft 3in and 60 bin bags; 8-yard, about 12ft 3in × 6ft 1in × 4ft 1in and 80 bin bags; 12-yard, about 13ft 1in × 5ft 6in × 6ft and 120 bin bags; and 16-yard, about 14ft 8in × 5ft 11in × 6ft 7in and 160 bin bags. The measurements are length by width by height and are approximate — skips of the same nominal size vary a little. The bag counts assume full, standard bin bags; bulky items take more room than bags do. Allow more space than the skip itself when you plan where it goes, because the lorry has to pull up alongside and lift it down.

As much as the lorry can safely lift — which, with heavy waste, is less than the skip can physically hold. That is why the heaviest waste types are limited by size rather than weighed by you: soil / subsoil and hardcore / rubble are capped at 8 yards. A skip that is unsafe to lift is not collected, and the wasted journey charge of £60 applies. For light, bulky waste the limit you meet is the rim instead. A roll-on/roll-off container works differently: it is priced by the tonne as well as by the container, and where one is priced by weight, weight above what it includes is billed at the rate for that waste.

A roll-on/roll-off container is not priced by the week. The price covers delivery, the hire, with no fixed period, collection and disposal — it is priced by the tonne as well as by the container — and where it is priced by weight, weight above what the container includes is billed at the rate per tonne for that waste. Containers come in sizes from 20 to 40 yards. The figure depends on your postcode and on what is going in, so the quickest way to a real number is to enter the postcode on the price page; where a container cannot be priced online for your area, ask us and we will quote it.

No. Nothing is added at checkout, and what can be charged afterwards comes only from what happens on site. These are the cases: a wasted journey, £60, if the lorry cannot deliver or collect, with the return visit at cost; the cost of extending a council permit; a restricted item found in the load that was not declared; waste that is not what was booked, re-weighed and charged at the correct rate; and, on a container priced by weight, weight above what it includes. Cancelling late costs £30, or £60 once the vehicle has been dispatched, though a consumer keeps the statutory 14-day right to cancel. We tell you what happened and what it costs before charging anything.

A roll-on/roll-off container — RoRo for short — is a large waste container, in sizes from 20 to 40 yards, that a hook-loader lorry rolls off its back on delivery and pulls back on at collection. It is the step up from a skip for sustained volume: strip-outs, construction phases, large clearances. It needs considerably more room than a skip, both for the container and for the lorry to line up with it. Its price works differently too: it is priced by the tonne as well as by the container. In waste, RoRo has nothing to do with shipping: it describes how the container gets on and off the lorry.

Yes — we are a registered upper-tier waste carrier and broker, and our registration number is in the footer of every page, linked to the Environment Agency's public register so you can check it before you book rather than take our word for it. Every carrier we arrange work with is checked on the public register when they join, and their licence expiry is watched every day — one that lapses is suspended automatically.

It goes to a permitted facility, taken there by a licensed operator. Your waste transfer note records the transfer — what the waste was and who took it — and it is requested from the carrier, checked and sent to you, as the document that proves your duty of care was met. We arrange the work rather than process the waste ourselves, so what happens to a load is done by a licensed operator and evidenced on paper rather than promised on a website.

Yes — a waste transfer note is sent to you for every load and filed against your booking. It is the document recording a load of waste changing hands: what it was, who produced it, who carried it, and where the transfer happened. Under the Environmental Protection Act 1990 whoever produces waste has a duty of care for it, and so does each business that carries, keeps or disposes of it, or arranges that as a broker; the transfer note is how you demonstrate you discharged yours. No broker or carrier can take that responsibility off you, and anyone claiming they can is selling something they cannot deliver. What we can do is make sure the evidence exists without you chasing it, so the paperwork is assembled before anybody asks for it.

Online when you book — by card or digital wallet, or by bank payment straight from your banking app — or over the phone if you would rather arrange it with somebody. The full price, including any council permit, is confirmed before payment is taken. Businesses placing regular work can apply for a trade account and order against agreed terms instead of paying job by job, with one statement per period covering every site. Whichever route you use, anything that can be added later — such as weight over what a RoRo includes — is billed at the rate for that waste, which the calculator shows for your postcode.

You pay in full when you book, and there is no deposit on top. The total, including any council permit, is shown before payment is taken, and it is the price for the job as you described it. The exception is a business with a trade account, which orders against agreed terms and is invoiced after the service. If something happens on site that the terms charge for — a wasted journey, extra days — we tell you what happened and what it costs before charging it.

Yes. Payment is processed by Stripe: your full card details go to them and are never seen or stored by us — we hold only a payment reference and the payment status. You can pay by card or digital wallet, or by bank payment from your own banking app, and the full price is confirmed before anything is taken. Once the payment has gone through, a confirmation is emailed with your paid invoice attached.

Yes. Once your payment has gone through, a confirmation is emailed with your paid invoice attached, showing the total and each separate charge. You can ask for another copy at any time by emailing admin@wasteflux.co.uk with your booking reference. A business with a trade account is invoiced after each job instead, payable on the terms agreed for the account, with one statement per period covering every site.

Yes. A business placing regular work can apply for a trade account and order against agreed terms instead of paying job by job. Credit is granted at our discretion on the strength of the application, and we may run a credit reference check. Jobs are invoiced after the service and are payable within the period agreed on the account, or thirty days from the invoice date where none has been agreed, with one statement per period covering every site. Waste transfer notes for every booking stay available through the account for at least two years. Without an account, a business books and pays as a guest, exactly as a household does.

Yes. A waste transfer note is produced for every booking and a copy is sent to you; if you lose it, ask and we will send another. We keep transfer notes for at least two years, as the Waste (England and Wales) Regulations 2011 require, so a note can be supplied again for an insurer, a landlord or your own records. Email admin@wasteflux.co.uk with your booking reference. A business with a trade account can find them in the account instead.