Terms of Service

These terms apply when you book a skip, roll-on/roll-off container, grab hire or waste collection through Waste Central. Please read them before you book — by completing a booking you agree to them.

Looking for something specific? Cancelling is section 8, what can and cannot go in a container is section 12, complaining is section 18, and trade accounts are section 19.

1. Who we are, and who you are contracting with

This website is operated by WASTEFLUX LTD, trading as Waste Central — a company registered in England and Wales, company number 17273695, registered office 51 Eastern Way, Letchworth Garden City, SG6 4PG. We are registered with the Environment Agency as an upper-tier waste carrier, broker and dealer under registration cbu12345677.

We are a waste broker. We do not own skips, lorries, a yard or a transfer station, and we do not carry or dispose of waste ourselves. What we do is arrange your collection with a licensed carrier, check that carrier is properly registered, obtain the council permit where one is needed, and produce the waste transfer note for the job.

Your contract is with us, not with the carrier. We are responsible to you for the service being carried out properly, and you deal only with us. You do not need to chase the carrier, and you have no separate contract with them.

2. What the words mean

• Carrier — the licensed waste carrier we engage to perform your booking.
• Container — the skip, roll-on/roll-off container or other equipment supplied for the job.
• Hire Period — the period the Container may remain with you, set out in section 13.
• Permit — a licence from the highway authority to place a Container on a public road, under section 139 of the Highways Act 1980.
• Waste Transfer Note — the record the law requires when waste changes hands, described in section 15.
• Consumer — an individual booking wholly or mainly outside a business.

3. How a booking is made

Prices shown on the site are an invitation to book, not an offer. A contract comes into existence when we send you a booking confirmation by email, which is also when the Hire Period begins to be calculated.

Before you confirm, the booking screens show you the container, the waste type, the date, the total price and each separate charge. You can go back and change any answer at any point before payment — if you spot a mistake after confirmation, contact us straight away on 0203 780 8888 and we will correct it if the job has not yet been allocated.

We will keep a copy of your booking, and you can request one at any time from admin@wastecentral.co.uk. These terms are concluded in English.

4. What we do, and what the Carrier does

We arrange the Container, allocate the job to a Carrier, obtain any Permit, and produce the Waste Transfer Note. The Carrier delivers, collects and transports the Container and takes the waste to a permitted facility.

We may change the Carrier. Availability moves, and a carrier who accepted a job in the morning can lose a lorry to a breakdown by the afternoon. We may appoint a different Carrier before or during your booking without telling you in advance, provided the service you booked and the price you were quoted do not change. This is how we protect your delivery date rather than cancel on you.

5. The checks we make

Before we allocate your job we check that the Carrier holds a current Environment Agency waste carrier registration, and we re-check that registration for as long as your booking is open. If a Carrier's registration lapses while your job is live we will move the job to another Carrier.

We cannot supervise the Carrier's staff on your site, and we do not control how they drive or operate their vehicle. Section 16 sets out what we are and are not responsible for.

6. Price, VAT and the council permit

The price shown before you pay is the total you will be charged for the service booked. Nothing is added afterwards that was not shown to you, unless one of the charges in sections 12 or 14 applies because of something that happened on site.

VAT. WASTEFLUX LTD is not currently registered for VAT, so no VAT is charged and our prices carry no VAT element. If we become VAT registered we will show VAT separately on the booking screens and on your invoice before you pay, and these terms will be updated accordingly.

The council Permit fee is not ours. Where a Permit is needed we apply for it on your behalf, as your agent, and pass the council's own fee on to you at exactly what the council charges. It is shown as its own line while you book. We add nothing to it and we make no margin on it. Councils set their own fees and they vary widely, which is why two quotes for the same container in different towns are not directly comparable.

7. Payment

Payment is taken at the time of booking unless you hold a credit account with us. Payment is processed by Stripe; your full card details are never seen by or stored by us. We hold only a payment reference and the payment status.

If a payment is reversed, charged back or fails after the service has been provided, the amount remains due and we may suspend further bookings until it is settled.

8. Cancellations and refunds

How to cancel

Call 0203 780 8888 or email admin@wastecentral.co.uk with your booking reference. We will confirm your cancellation in writing. Cancelling by telephone is fine — we do not require a form.

Your statutory right to cancel (consumers)

If you are booking as a Consumer, you have the right to cancel within 14 days of the day we confirm your booking, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You do not need to give a reason.

• If we have not started work, you get everything back. No charge, no deduction.
• If you asked us to deliver within those 14 days and we have started, you may still cancel, and you pay only for what has already been supplied — for example a council permit already applied for, or a lorry already dispatched.
• The right ends once the service has been fully performed, where you asked us to start within the 14 days and acknowledged at booking that you would lose the right on completion.

You do not need to use a form, but if you prefer one you may use the wording below. Nothing in the rest of this section reduces these rights.

To WASTEFLUX LTD, trading as Waste Central, 51 Eastern Way, Letchworth Garden City, SG6 4PG, admin@wastecentral.co.uk: I hereby give notice that I cancel my contract for the supply of the following service [booking reference / description], ordered on [date]. Name, address, date.

Cancellation charges

These apply to business customers, and to Consumers whose statutory period has ended or whose service has begun at their request.

We charge these because the work is real by then: a carrier has been allocated, a slot has been held and, close to the day, a vehicle has been routed. They reflect what the cancellation actually costs us and we do not profit from them. We never charge a percentage of the booking value.

Changing a booking

Changing the date is free more than 24 hours before delivery, subject to availability and to any council permit being re-issued. Inside 24 hours we will always try to move it rather than charge you — talk to us.

If we cancel

If we cannot source a compliant Carrier for your job, or something outside our control prevents it, we will tell you and offer the next available date or a full refund, including the permit fee wherever the council has not taken it. You are never charged for a service we did not provide.

Refunds

Refunds go back to the card or account you paid from. We process them within 14 days of accepting your cancellation, and usually within two working days; how quickly it appears after that depends on your bank, typically three to five working days. Where a deduction applies, we tell you the amount and the reason in writing before we take it.

Not refundable: a council permit fee the council has already taken and will not return; work already completed, since a collection that has been made cannot be un-made; and charges under section 14, which arise from what happened on site rather than from a cancellation.

9. Delivery, access and where the Container goes

We will agree a delivery date with you. We cannot guarantee a time of day, and delivery dates are not guaranteed where something outside our control prevents it (section 20).

You are responsible for:

• confirming you own the land the Container will stand on, or have the landowner's permission to place it there;
• making sure there is safe, unobstructed access for a lorry, including clearance from overhanging branches, cables, gateposts and parked cars;
• telling us before the day about anything that affects access — a narrow entrance, a slope, a private bridge, a weight restriction, soft ground.

Private ground is at your risk. Driveways, block paving, lawns, drain covers and private roads are frequently not built to carry a loaded lorry. If you ask for a Container to be placed off the public highway, you accept the risk of damage to those surfaces, and neither we nor the Carrier will be liable for it — except where the damage is caused by the Carrier's negligence, in which case section 16 applies. If the driver believes the ground will not take the vehicle they may decline, and section 14 applies.

10. Containers on a public road

If the Container will stand on a public road, a Permit is required and we will apply for it on your behalf.

Councils work in working days and each sets its own notice period. If the date you have chosen is too tight for your council we will tell you, and either move the delivery or push the date — we will not let a Container arrive on the road without a Permit under it.

If the council refuses a Permit, or grants it too late for your date, we will offer you the next available date or a full refund including the Permit fee if the council has not taken it. A Permit fee the council has already taken and will not return cannot be refunded by us.

While the Container is on the road you must keep the lamps and markings supplied with it in place and working, and must not move the Container yourself except where a police constable or the highway authority requires it. Permits are issued for a fixed period; if you need the Container for longer, tell us in time to extend it, because a Permit that expires is enforced against the person named on it.

11. Loading the Container

You must:

• load level, and not above the height of the sides — an overloaded Container is unsafe to lift and will not be collected;
• keep the load within the Container, so nothing can fall onto the road in transit and dust cannot escape;
• not light fires in the Container;
• not board it up, extend its sides, or alter or remove any markings; and
• tell us as soon as it is ready for collection.

12. What can and cannot go in

The list of accepted and restricted materials, and the surcharge for each restricted item, is in our Acceptable Waste Policy, which forms part of these terms.

You confirm that the waste is yours to dispose of, and that the description you gave when booking is accurate and complete. The price and the disposal route both depend on it: a Container booked as light household waste and filled with soil or concrete will be weighed and re-charged at the correct rate.

If restricted items are found in the load, the surcharge in the Acceptable Waste Policy applies. Some materials — asbestos above all — cannot be taken at all, and if they are found the Container may be left, the load refused, and the costs in section 14 charged.

13. Hire Period and extensions

The standard Hire Period is 14 days, including the day of delivery. Tell us when you are ready and we will arrange collection; you do not have to wait for the 14 days to end.

If you need it longer, tell us before the Hire Period expires and we will extend it where the Carrier and any Permit allow. Extensions are charged at £5 per day for a skip and £20 per day for a roll-on/roll-off container.

If you are a Consumer, the Hire Period will not exceed three months in total.

14. Failed access, wasted journeys and overloading

Where a lorry attends and cannot complete the job for a reason within your control — no safe access, a vehicle blocking the space, the Container inaccessible, nobody available where access was needed, or a load that is overloaded, unsafe to lift or contains material we were not told about — a wasted journey charge of £60 applies, and re-delivery or re-collection is charged at cost.

We will always tell you what happened and what it will cost before charging it. These figures reflect what the journey actually costs us; they are not a penalty and we do not profit from them.

15. Duty of care and the Waste Transfer Note

Under section 34 of the Environmental Protection Act 1990 the duty of care sits with whoever produced the waste. No broker and no carrier can take that duty off you, and anyone who tells you otherwise is selling you something that does not exist.

What we can do is make it straightforward to discharge, and keep the evidence. For every booking we produce a Waste Transfer Note recording the waste, the parties, our broker registration cbu12345677 and the Carrier's registration. You will be sent a copy and can request one at any time. We retain transfer notes for at least two years, as the Waste (England and Wales) Regulations 2011 require.

The waste becomes the Carrier's responsibility on collection. That does not release you from your own duty of care, and it does not make us responsible for material placed in or beside the Container that was not part of the booking.

16. Our responsibility to you

We will provide our service with reasonable care and skill. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded — including, if you are a Consumer, your rights under the Consumer Rights Act 2015.

Subject to that:

• If you are a Consumer, our total liability for any one booking is limited to the greater of the price you paid for it and £1,000. We are responsible for loss you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for losses that were not foreseeable.
• If you are a business, our total liability for any one booking is limited to the charges you paid for that booking, and we are not liable for loss of profit, loss of business, loss of contract, loss of opportunity, loss of goodwill or any indirect or consequential loss.

We are not responsible for delays or failures caused by something outside our control (section 20), or for loss arising from information you gave us that was inaccurate or incomplete.

17. Your responsibility to us

You agree to reimburse us for costs, claims and penalties we incur as a direct result of: the waste description you gave being inaccurate; restricted or prohibited material being placed in the Container; a breach by you of sections 9, 10, 11 or 12; or the Container being placed where you did not have permission to place it.

This does not apply to anything caused by our own negligence or breach, and if you are a Consumer it does not extend beyond loss we actually suffer.

18. Complaints and disputes

If something has gone wrong, we would like the chance to put it right. Most problems are resolved the same day by telephone. Call 0203 780 8888 or email admin@wastecentral.co.uk with your booking reference and what happened. You can also write to us at 51 Eastern Way, Letchworth Garden City, SG6 4PG.

If we need longer — usually because we are waiting on a disposal facility or a council — we will tell you why and give you a date. If you are not satisfied, ask for it to be reviewed: a director will look at it again and reply within a further 10 working days. That reply is our final response.

Alternative dispute resolution

If we cannot resolve your complaint and you are a Consumer, you can ask an independent body to look at it instead of going to court.

We are not currently a member of an ADR scheme. If we reach deadlock we will write to you with the name and website of a certified ADR provider competent to handle your complaint and tell you whether we agree to use them. You are free to approach a certified provider yourself, and you can find the current list of approved bodies through the Chartered Trading Standards Institute. You can also get free, impartial advice from Citizens Advice, online or on their consumer helpline.

None of this affects your right to take a claim to court. Most disputes of this size are dealt with on the small claims track, which is designed to be used without a solicitor.

You can also complain to a regulator: the Information Commissioner's Office (ico.org.uk) about how we have handled your personal data, the Environment Agency about waste handling or a Carrier's conduct, or the highway authority named on the permit about a skip on a public road.

19. Trade accounts

This section applies only where we have approved a credit account for your business, and replaces sections 8 and 16 for that account. It applies only to businesses — if you are booking as a Consumer, the rest of these terms apply and you keep the statutory rights described in them.

The account. Credit is granted at our discretion, on the strength of the information supplied in your application, and may be reduced, suspended or withdrawn on written notice. We may carry out credit reference checks when you apply and periodically afterwards. Tell us promptly if your registered details, ownership or trading address change. Anyone you authorise to book against the account binds your business.

Invoicing and payment. Invoices are issued after the service is performed and are payable within the period agreed on your account, or 30 days from the date of invoice where no other period has been agreed. You must pay in full without set-off or deduction. If you believe an invoice is wrong, tell us in writing within 14 days of its date; pay the undisputed part in the meantime and we will settle the rest once the query is resolved.

Late payment. Where an invoice is not paid by its due date we may charge statutory interest and the fixed compensation sum under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend the account and any open bookings until the balance is cleared.

Cancellation. The statutory cooling-off period does not apply to business customers. The cancellation charges in section 8 apply, and cancellations must be confirmed in writing.

Our liability to you. Nothing excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability for any one booking is limited to the charges paid for that booking, and we are not liable for loss of profit, business, contract, production, opportunity, reputation or goodwill, or any indirect or consequential loss, whether or not foreseeable. We provide our service with reasonable care and skill; all other warranties implied by statute or common law are excluded to the extent the law allows.

Duty of care. Your duty of care under section 34 of the Environmental Protection Act 1990 remains yours. We produce and retain a waste transfer note for every booking, and these are available through your account for at least two years. Where you have repeated collections of identically described waste we can issue an annual transfer note covering up to twelve months, rather than one per collection.

Suspension and termination. Either of us may close the account on 30 days' written notice. We may suspend or close it immediately if payment is overdue, if information given to us was materially inaccurate, or if you enter an insolvency process. Closing the account does not affect bookings already performed or sums already due.

20. Events outside our control

We are not liable for failure or delay caused by something beyond our reasonable control — including severe weather, flooding, road closures, industrial action, fuel shortages, vehicle breakdown, the act or default of a highway authority, or the closure of a disposal facility. If it happens we will contact you, and where the delay is substantial you may cancel and receive a full refund of anything paid for a service not yet provided.

21. General

We may update these terms; the version that applies to your booking is the one published when you booked. If any part of these terms is found to be unenforceable, the rest continues to apply. You may not transfer your booking to someone else without our agreement. Nobody other than you and us has any right to enforce these terms.

22. Governing law

These terms are governed by the law of England and Wales. If you are a Consumer you may bring proceedings in the courts of the UK nation you live in; otherwise the courts of England and Wales have exclusive jurisdiction.

23. Contact us

WASTEFLUX LTD, trading as Waste Central · 51 Eastern Way, Letchworth Garden City, SG6 4PG Telephone 0203 780 8888 · Email admin@wastecentral.co.uk Company number 17273695 · Waste carrier, broker and dealer registration cbu12345677

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